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The Agile Brand with Greg Kihlstrom

About The Agile Brand with Greg Kihlstrom

The leading marketing technology, customer experience, and digital transformation podcast

615 Episodes

#623: Is Your Brand Ready For Its Own AI Agent? Featuring Gil Rosen Of Amdocs
Fri, 10 Jan 2025

#622: Balancing AI Optimism With Realism, With Stefan Weitz, HumanX Conference
Wed, 08 Jan 2025

#621: The Evolving Buyer's Journey With Liz Robillard And Kristin Schoenstein, WBR
Mon, 06 Jan 2025

#620: How Small Businesses Continue To Thrive With Emily Washcovick, Yelp
Fri, 03 Jan 2025

#619: Knowing Which Of Your Marketing Dollars Are Working, With Mike True, Prescient AI
Fri, 27 Dec 2024

#618: Working With AI To Create Better (not Just More) Content With Nick Gernert, CEO WordPress VIP
Mon, 23 Dec 2024

#617: Small Changes That Make Big Differences To Marketing Results With Jay Schwedelson, SubjectLine.com
Fri, 20 Dec 2024

#616: Synthetic Personas In Market Research With Ali Henriques, Qualtrics
Wed, 18 Dec 2024

#615: Is Black Friday Still The Star Of The Holiday Season? Featuring Joe Shasteen, RetailNext
Mon, 16 Dec 2024

#614: How Trust, Community, And Courage Are Reshaping Brands With Chris Savage, Wistia
Fri, 13 Dec 2024

#613: Building Brands Through Collaboration, Innovation, And Sustainability With Eric Liedtke, Under Armour
Wed, 11 Dec 2024

#612: Shared Understanding Of Business Needs With Patty Soltis, Upwork
Mon, 09 Dec 2024

#611: Optimizing E-commerce Content With Ashlyn Fulton, D'Addario
Fri, 06 Dec 2024

#610: Unlocking Greater Customer Loyalty With Aleksander Kaczmarek, CarTrawler
Wed, 04 Dec 2024

#609: AI-powered DXPs And Brand-aware Personalized CX With Kathie Johnson, CMO At Sitecore
Mon, 02 Dec 2024

#608: Why The C-Suite Needs To Pay More Attention To Social Media, With Dr. Antonis Papatsaras, Hootsuite
Fri, 29 Nov 2024

#607: Preparing For Tiktokified Journeys And The Search Generative Experience With Izabela Misiorny, Siteimprove
Wed, 27 Nov 2024

#606: Connecting Experimentation To Business Outcomes Across The Journey With Vijay Ganesan, Optimizely
Mon, 25 Nov 2024

#605: AI Agents Working Across The Marketing Workflow With Kevin Li, Optimizely
Fri, 22 Nov 2024

#604: Creating A Great Post-purchase Customer Experience With Colleen Coulter, Route
Wed, 20 Nov 2024

#603: What Happens To Marketers If Google Is Split Up? Featuring Steven Read, Chief Product Officer At AdMarketplace
Mon, 18 Nov 2024

#602: Breaking Down Language Barriers In Customer Service With Mike Clifton And Max Schwendner, Alorica
Fri, 15 Nov 2024

#601: Improving The Customer Experience In A Feedback Recession With Isabelle Zdatny, Qualtrics
Wed, 13 Nov 2024

#600: AI Agents In Marketing With Raj Rikhy, Microsoft
Mon, 11 Nov 2024

#599: Increasing AI Literacy To Improve Outcomes With Jason Lapp, Beautiful.ai
Fri, 08 Nov 2024

#598: Keeping Up With Consumer Payment Preferences With Will Mavromichalis At Kount
Wed, 06 Nov 2024

#597: Engaging With Gen Z On Retail With Teddy Solomon, Fizz
Mon, 04 Nov 2024

#596: The Impact Of AI On Marketing And Consumer Expectations With Melissa Waters, CMO At Upwork
Fri, 01 Nov 2024

#595 State Of The Marketing Jobs Market With Sue Keith, Landrum Talent Solutions
Wed, 30 Oct 2024

#594: Designing For Infinite Moments Of Truth With Stratton Cherouny, The Office Of Experience
Mon, 28 Oct 2024

#593: Integrating AI Into Enterprise Marketing Operations With Adam Brotman, Forum3
Fri, 25 Oct 2024

#592: Sending The Right Message At The Right Time With John Kim, SendBird
Wed, 23 Oct 2024

#591: Building An Accessible Digital Experience With Jennifer Griffin Smith, Acquia
Mon, 21 Oct 2024

#590: AI In Marketing Highly Regulated Sectors With Nauman Hafiz, Constellation
Fri, 18 Oct 2024

#589: Product-led Growth And AI With Sonal Mane, Databricks
Wed, 16 Oct 2024

#588: Powering Up Your Knowledgebase For Better CX With Sophie Wyne, Ariglad
Mon, 14 Oct 2024

#587: Aligning Product And Marketing In The C-suite And Beyond With Tifenn Dano Kwan, Amplitude
Fri, 11 Oct 2024

#586: Winning E-commerce By Boosting Efficiency With Tobias Sjölin, Boozt
Wed, 09 Oct 2024

#585: Inventory Management To The Rescure With Riikka Söderlund, Katana
Mon, 07 Oct 2024

#584: The Power Of Data And AI In The Enterprise With Krishnan Venkata, LatentView Analytics
Fri, 04 Oct 2024

#583: Redefining Success And Failure With Jesse Tayler, Founder Of TruAnon
Wed, 02 Oct 2024

#582: Cookieless Advertising In A First-party Data World With Eric Wheeler, 33Across
Mon, 30 Sep 2024

#581 The Impact Of Bots On The Customer Experience With Nanhi Singh, Thales
Fri, 27 Sep 2024

#580: On-demand Production And Product Data For Better Customer Experiences With Leonard Marano, Lectra
Wed, 25 Sep 2024

#579: Creating Forever Customers With Michael Mallett, Medallia
Mon, 23 Sep 2024

#578: The Future Of Shoppable TV With Peter Hamilton, Roku
Fri, 20 Sep 2024

#577: Optimizing The Patient Experience With Tracey Schroeder, Inova Health System
Wed, 18 Sep 2024

#576: AI And Human Creativity In Marketing With Diana Lee, Constellation
Mon, 16 Sep 2024

#575: Telling Authentic Branded Stories With Sophie Harris, GoDaddy
Fri, 13 Sep 2024

#574: Building Enterprise-grade Gen AI Applications With Sumeet Agrawal, Informatica
Wed, 11 Sep 2024

#573: The Relationship Between Marketing And Communications With Nikki Festa O'Brien, Greenough Communications
Mon, 09 Sep 2024

#572: Online Marketplace Advertising With Regina Ye, Topsort
Fri, 06 Sep 2024

#571: Unlock Expert Mode: Getting To A B2B E-commerce Strategy With The Office Of Experience And Znode
Wed, 04 Sep 2024

#570: Unleashing The Power Of Composable Customer Data Platforms With Kyle Martinowich, GrowthLoop
Mon, 02 Sep 2024

#569: Building A Brand That Customers Can't Get Enough Of With Jon Davids
Fri, 30 Aug 2024

#568: Digital Signage And Brand Strategy With Misty Chalk, BrightSign
Wed, 28 Aug 2024

#567: Engaging E-commerce Customers With Daniela Jurado, VTEX
Mon, 26 Aug 2024

#566: The Future Of Financial Services CX With Chris O'Brien, M&T Bank
Fri, 23 Aug 2024

#565: Why Journey Management Matters, With Eytan Hattem, Cemantica
Wed, 21 Aug 2024

#564: The Cookiepocalypse That Didn't Happen With Jaysen Gillespie, RTB House
Mon, 19 Aug 2024

#563: Harnessing Technology For Good With Larry Weber, Racepoint Global
Fri, 16 Aug 2024

#562: Empowering The Next Generation Of Women In Technology With Cerys Goodall, Vetster
Wed, 14 Aug 2024

#561: The Speed Of Customer Data (and Why It Matters) With Justin DeBrabant, Chief Product Officer, ActionIQ
Mon, 12 Aug 2024

#560: Driving Business Value With Data With Steve Fiore, Teradata
Fri, 09 Aug 2024

#559: The Shift From Service To Sales With Josh Feast, Cogito
Wed, 07 Aug 2024

#558: When SMS Delivers Real Results With John Wright, TrueDialog
Mon, 05 Aug 2024

#557: AI And First-Party Data In Print With Stefanie Cortes, RRD
Fri, 02 Aug 2024

#556: In-play Ads And The Gaming Experience With Shahar Sorek, Overwolf
Wed, 31 Jul 2024

#555: Optimizing Customer Retention With Baird Hall, Churnkey
Mon, 29 Jul 2024

#554: What Marketing Leaders Need To Know About AI With Cathy McPhillips, Marketing AI Institute
Fri, 26 Jul 2024

#553: Automating And Optimizing E-Commerce Operations With Jorrit Steinz, ChannelEngine
Wed, 24 Jul 2024

#552: Fulfillment, Logistics, And The E-commerce Experience With Jon Schecter, Autostore
Mon, 22 Jul 2024

#551: Maximizing Holiday Sales With Zarina Stanford, Bazaarvoice
Fri, 19 Jul 2024

#550: The Science Of CX With Martha Brooke
Wed, 17 Jul 2024

#549: Winning At Conversational Commerce With Stefanos Loukakos, Connectly
Mon, 15 Jul 2024

#548: Staying Customer-focused Amidst Expansion With Alice Eweida, Pandia Health
Fri, 12 Jul 2024

#547: Aligning Brand With Business Strategy With Lori Poer And Nigel Dennis
Wed, 10 Jul 2024

#546: The Great Hesitation With Sue Keith, Landrum Talent Solutions
Mon, 08 Jul 2024

#545: What It Means To Be Customer-obsessed With Jill Pavlovich, Albertsons
Fri, 05 Jul 2024

#544: Looking To Veterans For The Next Wave Of Cybersecurity Experts With Nakisha Dixon, Vercara
Wed, 03 Jul 2024

#543: Better Together: CX + Digital + Marketing With AJ Joplin, Forrester
Mon, 01 Jul 2024

#542: Forging Boundless Experiences With Humans + AI With JP Gownder, Forrester
Fri, 28 Jun 2024

#541 AI Adoption Is Driving Enterprise Transformation, With Peter Van Der Putten, Pega
Wed, 26 Jun 2024

#540: Real-world Transformation With Rick Meehean, Church Mutual
Mon, 24 Jun 2024

#539: Maximizing First-party Data Using AI With Tara DeZao, Pega
Fri, 21 Jun 2024

#538: Open Source In The Enterprise With Jon Stewart, ZenSource
Wed, 19 Jun 2024

#537: Accelerating The Enterprise With AI With Kerim Akgonul, Chief Product Officer, Pega
Mon, 17 Jun 2024

#536: Incremental Data-driven Transformation In The Enterprise With Tommi Marsans, Verizon Business
Fri, 14 Jun 2024

#535: The Continued Evolution Of E-commerce With Mark Simon, Celigo
Wed, 12 Jun 2024

#534: Employee Financial Wellness As Competitive Advantage With Nico Simko, Clair
Mon, 10 Jun 2024

#533: Real-World Application Of AI In Marketing And CX With Kathryn Murphy, Twilio
Fri, 07 Jun 2024

#532: Staying Ahead In E-commerce, With Laura Ritchey, CEO, Radial
Wed, 05 Jun 2024

#531: Customer Engagement And Loyalty In Travel With Jeff Zotara, Arrivia
Mon, 03 Jun 2024

#530: Creating Valuable CX Using Gen AI With Eli Finkelshteyn, Constructor
Fri, 31 May 2024

#529: Better Software Testing For Improved CX With Stephen Feloney, Perforce
Wed, 29 May 2024

#528: The Role Of Design In Shaping The Customer Experience With Kaaren Hanson, Chief Design Officer At Chase
Mon, 27 May 2024

#527: Optimizing Data Operations For AI In Marketing, With Eric Madariaga, CData
Fri, 24 May 2024

#526: Building Extraordinary Teams With Martin Gonzalez, Google
Wed, 22 May 2024

#525: Operationalizing AI In The Enterprise With Peter Roschke, Coherent
Mon, 20 May 2024

#524: Gary Vaynerchuk On Capturing And Leveraging Consumer Attention
Fri, 17 May 2024

#523: The Dojo Model And Its Transformative Effect With TEKsystems, Part 2
Wed, 15 May 2024

#522: The Dojo Model And Its Transformative Effect With TEKsystems, Part 1
Mon, 13 May 2024

#521: Predictive Real-Time Marketing ROI With Guan Wang, Snowflake
Fri, 10 May 2024

#520: Alignment Of Goals And Incentives In The Enterprise With Michael Vanderhoof, Charles Schwab
Wed, 08 May 2024

#519: The Innovation Gap, With Tanvir Khan, Chief Digital Officer, NTT Data
Mon, 06 May 2024

#518: Gen AI Governance In The Enterprise With Alon Yamin, Copyleaks
Fri, 03 May 2024

#517: Fostering A Culture Of Continuous Improvement With Mana Ionescu, AXOS Bank
Wed, 01 May 2024

#516: Customer And Data Centricity With Lamees Butt, Zoovu
Mon, 29 Apr 2024

#515: Predictive Analytics And A First-party Data Strategy With Alan Gilleo, Leap Group
Fri, 26 Apr 2024

#514: Nimble Customer Research With Todd Horvitz, Head Of Insights, HP
Wed, 24 Apr 2024

#513: AI & Fragmentation With Afif Khoury, SOCi
Mon, 22 Apr 2024

#512: When "unmanaging" Is The Best Way To Manage Teams, With Jack Skeels, AgencyAgile
Fri, 19 Apr 2024

#511: Brand Engagement In A Socially Conscious Market, With Taylor Bennett, DoorDash
Wed, 17 Apr 2024

#510: Missed Opportunities With AI And CX With Tony Grout, Showpad
Mon, 15 Apr 2024

#509: Optimizing The Patient Experience With Michael Burke And Josh Byrd From Copient Health
Fri, 12 Apr 2024

#508: The Self-optimizing Enterprise With Don Schuerman, CTO At Pega
Wed, 10 Apr 2024

#507: Gen AI And The Future Of Publishing With Marc Sirkin, Third Door Media
Mon, 08 Apr 2024

#506: Using GenAI To Generate Revenue With Assaf Baciu, Persado
Fri, 05 Apr 2024

#505: Keeping Pace With Retail Customer Expectations With Craig Moore, Körber Supply Chain
Wed, 03 Apr 2024

#504: Deep Learning And The Cookieless Future With Jaysen Gillespie, RTB House
Mon, 01 Apr 2024

#503: Better Customer Insights With Matt Butler And Russ Hannig
Fri, 29 Mar 2024

#502: Cross-functional Collaboration Plus AI Augmentation With Mariam Asmar, Braze
Wed, 27 Mar 2024

#501: AI And The CMO With Amanda Cole, CMO At Bloomreach
Mon, 25 Mar 2024

#500: March Madness Special: Hyper-paced CX In The IGaming Industry With Pini Yakuel, Optimove
Fri, 22 Mar 2024

#499: AI And Digital Transformation With Jonathan Boakes, Infinum
Wed, 20 Mar 2024

#498: The Value Of B2B2C E-commerce With Carlos Manalo And Tom Flierl
Mon, 18 Mar 2024

#497: Great Omnichannel CX In Retail With Tracey Brown, Chief Customer Officer At Walgreens
Fri, 15 Mar 2024

#496: The Link Between Creativity And Innovation With Anne Jacoby
Wed, 13 Mar 2024

#495: Pay Transparency And The Employee Experience With Sydney Artt, Anaconda
Mon, 11 Mar 2024

#494: Maximizing Online Marketplaces With Todd Walsh, HP
Fri, 08 Mar 2024

#493: The Top 3 In-demand Marketing Jobs For 2024 With Sue Keith, Ceres Talent
Wed, 06 Mar 2024

#492: Building And Maintaining A Culture Of Customer Centricity With Abhii Parakh, Head Of Customer Experience At Prudential
Mon, 04 Mar 2024

#491: Data Collection Done Right With Sean Falconer, Skyflow
Fri, 01 Mar 2024

#490: AI & Great Customer And Employee Experiences With Simonetta Turek, Chief Product Officer At Medallia
Wed, 28 Feb 2024

#489: Machine Learning In The Enterprise With Eric Siegel, Machine Learning Week
Mon, 26 Feb 2024

#488: Learning From Our Data With Matt Swalley, Omneky
Fri, 23 Feb 2024

#487: (Actually) Great Content With Generative AI, With Jon Ricketts, AGYL AI
Wed, 21 Feb 2024

#486: Igniting Customer Centricity With Sri Narasimhan, Head Of Enterprise Customer Experience At CVS Health
Mon, 19 Feb 2024

#485: A Winning First-party Data Strategy With Heidi Bullock, CMO, Tealium
Fri, 16 Feb 2024

#484: What It Takes To Be A Category-leading CX Brand, With Joe Tyrrell, CEO Of Medallia
Wed, 14 Feb 2024

#483: Omnichannel And The Future Of Retail With Kristin Schoenstein And Elizabeth Robillard, ETail Palm Springs
Mon, 12 Feb 2024

#482: Making Phone Conversations With Customer Count, With Ryan Johnson, CallRail
Fri, 09 Feb 2024

#481: Customer Journey Management With Stacy Sherman, Doing CX Right
Wed, 07 Feb 2024

#480: Search And The Customer Experience, With David Ting, Zenni Optical
Mon, 05 Feb 2024

#479: Left-brain/Right-brain AI With Peter Van Der Putten, Director AI Lab At Pega
Fri, 02 Feb 2024

#478: When Is Headless The Right (or Wrong) Idea? With Liz Spranzani, CTO At Verndale
Wed, 31 Jan 2024

#477: Gen AI In The E-commerce Experience With Bernadette Nixon, Algolia
Mon, 29 Jan 2024

#476: Digital Experiences In Physical Retail With Sarah Jarvis, Eagle Eye Solutions
Fri, 26 Jan 2024

#475: Customer Lifetime Value For The Win, With Neil Hoyne, Chief Strategist At Google
Wed, 24 Jan 2024

#474: Increasing Speed To Improve CX With Doug Rubingh, Sinch MessageMedia
Mon, 22 Jan 2024

#473: Meaningful Customer Dialogue With Christian Ward, Chief Data Officer, Yext
Fri, 19 Jan 2024

#472: Improving Mixed Reality With Dave Kaufman, Meta
Wed, 17 Jan 2024

#471: Building A Change Maker Culture With Steve Blum, Autodesk
Mon, 15 Jan 2024

#470: Great Data Equals Great Advertising With Gruia Pitigoi-Aron, The Trade Desk
Fri, 12 Jan 2024

#469: Agility In The Enterprise Using A Composable Approach With Matt Biilmann, CEO Of Netlify
Wed, 10 Jan 2024

#468: Recruitment Advertising To Find The Best Candidates With Neil Costa, HireClix
Mon, 08 Jan 2024

#467: Making A Meaningful Impact With Your Brand In 2024 With Mark Nardone, CMO At PAN Communications
Fri, 05 Jan 2024

#466: Inclusivity And Innovation As Competitive Advantage With Johane Domersant, John Deere
Wed, 03 Jan 2024

#465: Prioritizing The Right Data And Signals With Prasaana Dhungel, GrowByData
Fri, 29 Dec 2023

#464: AI And Creative Work With Toby Barlow, Lafayette American
Wed, 27 Dec 2023

#463: AI And Cybersecurity With Gary Guseinov, CEO At RealDefense
Mon, 25 Dec 2023

#462: Collaboration For Successful Experimentation With Collin Crowell And James McCormick
Fri, 22 Dec 2023

#461: Raising The Stakes Of Stakeholder Design With Curt Schreiber, VSA Partners
Wed, 20 Dec 2023

#460: Retention In An Omnichannel World With Ann Fellman, Bloomerang
Mon, 18 Dec 2023

#459: Product Leaders And The Customer Experience With Jess Keeney, Duck Creek Technologies
Fri, 15 Dec 2023

#458: Demystifying CX Governance With Sami Nuwar
Wed, 13 Dec 2023

#457: Building A Culture Of Experiementation, With Kirsty Dawe, Webeo
Mon, 11 Dec 2023

#456: Using Cloud Communications While Optimizing The Customer Experience With Patrick Sheehan, Intermedia
Fri, 08 Dec 2023

#455: Successful Outsourcing With Sarah Ellenberg, PartnerHero
Wed, 06 Dec 2023

#454: Reskilling & Upskilling For Generative AI With Michelle Boockoff-Bajdek, Skillsoft
Mon, 04 Dec 2023

#453: AI For Localization And Personalization With Stephanie Shreve, PowerChord
Fri, 01 Dec 2023

#452: Enhancing E-commerce With AI With Sean Mullaney, Algolia
Wed, 29 Nov 2023

#451: The Post Cookie World And CX With Carl White, Nano Interactive
Mon, 27 Nov 2023

#450: Black Friday Special: Real-time Data & AI For In-store Retail Operations, With Joe Shasteen, RetailNext
Fri, 24 Nov 2023

#449: Making Better Proposals With Joe Ardeeser, Smart Pricing Table
Wed, 22 Nov 2023

#448: Creating A Strikingly Different Brand With Dharma Pachner, Contrast & Co.
Mon, 20 Nov 2023

#447: Innovation In Content Marketing With Deane Barker, Optimizely
Fri, 17 Nov 2023

#446: Planning Marketing Headcount Budgets For 2024 With Sue Keith, Ceres Talent
Wed, 15 Nov 2023

#445: Headless Commerce With Jim Tattersall, Rotate
Mon, 13 Nov 2023

#444: Personalizing The Customer Loyalty Experience With Andy Hermo, ISeatz
Fri, 10 Nov 2023

#443: Building A HIPAA-compliant Martech Stack With Ray Mina, Freshpaint
Wed, 08 Nov 2023

#442: Share Your Message On The Right Channel With Jonathan Rivera, ResultsLeader.fm Podcast
Mon, 06 Nov 2023

#441: Customer Feedback That Benefits Everyone With Adam Alfia, Real Time Feedback
Fri, 03 Nov 2023

#440: Optimizing Internal Processes To Improve CX With Nikhil Nandagopal, Appsmith
Wed, 01 Nov 2023

#439: Success In A First-party Data World With Derek Slager, Amperity
Mon, 30 Oct 2023

#438: Enhancing The E-commerce CX With Paul Thompson, Cloudinary
Fri, 27 Oct 2023

#437: AI As A Member Of Your Marketing Team, With Daniel Maloney, Tailwind
Wed, 25 Oct 2023

#436: Using AI To Reach More Customers With Nicholas Holland, VP Of Product, HubSpot Marketing Hub
Mon, 23 Oct 2023

#435: Building A Culture Of Experimentation, Kevin Li, Optimizely
Fri, 20 Oct 2023

#434: Composable, Omnichannel Marketing With Rupali Jain, Chief Product Officer, Optimizely
Wed, 18 Oct 2023

#433: Demystifying Platform Selection With Bryan Jones And Cara Bourdage, The Office Of Experience
Mon, 16 Oct 2023

#432: Data Sharing And Collaboration With Kamakshi Sivaramakrishnan, Samooha
Fri, 13 Oct 2023

#431: Growing Leaders And Aspiring Leaders With Nate Prosser, Wawa And The Leadership Chalk Talk Podcast
Wed, 11 Oct 2023

#430: Personalized Campaigns In Highly Regulated Industries With Diana Lee, Constellation
Mon, 09 Oct 2023

#429: AI & The Workforce With Jon Darbyshire, SmartSuite
Fri, 06 Oct 2023

#428: Personalizing The Customer Journey With Trent Rossini, InQuba
Wed, 04 Oct 2023

#427: Creating Engaged Teams With Kelsey Bishop, Founder At Candor
Mon, 02 Oct 2023

#426: Print Media In An Omnichannel World With Curtis Tingle, CMO At Vericast
Fri, 29 Sep 2023

#425: Media Sufficiency For Greater Marketing Success With Austin Fredrich, The Office Of Experience
Wed, 27 Sep 2023

#424: Marketing Complex Products And Services With Jaxon Repp, Field CTO & Head Of Marketing, HarperDB
Mon, 25 Sep 2023

#423: Hyperautomation And The Enterprise With Jon Barton, TEKsystems
Fri, 22 Sep 2023

#422: The Future Of Work In Marketing With Lisa Murton Beets, Content Marketing Institute
Wed, 20 Sep 2023

#421: Agile Accessibility With Corb O'Connor, LevelAccess
Mon, 18 Sep 2023

#420: Excellent Experimentation With Dejean Brown, Optimizely
Fri, 15 Sep 2023

#419: Headless E-commerce And CX With Chris Bach, Netlify
Wed, 13 Sep 2023

#418: Better Customer Journey Mapping With Percy Rose, Hewlett Packard Enterprise
Mon, 11 Sep 2023

#417: Staying Competitive In Ecommerce With Steve Denton, CEO At Ware2Go, A UPS Company
Fri, 08 Sep 2023

#416: Digital Displays And Their Impact On Health And Sustainability, With Tim O'Malley, E Ink
Wed, 06 Sep 2023

#415: Winning And Retaining Customers With Solomon Zakinov, Founder & CEO, ShipX
Mon, 04 Sep 2023

#414: Strengthening The Relationship Between Sales And RevOps With Bayley Fesler And Annie Jones From Xactly
Fri, 01 Sep 2023

#413: Using Qualitative Customer Data Well With Daniel Erickson, Viable
Wed, 30 Aug 2023

#412: Standing Out In An ECommerce World, With Laura Ritchey, Radial
Mon, 28 Aug 2023

#411: Scaling Brands While Focusing On Sustainability, With Richie Jones, Vvast
Fri, 25 Aug 2023

#410: Product Agility, Prioritization, And Business Value With Dan Gallagher, Slalom
Wed, 23 Aug 2023

#409: Great CX Is More Than Just Talking About Great CX, With Jon Picoult, Watermark Consulting
Mon, 21 Aug 2023

#408: AI Across The Enterprise, With Alice Fournier, CIO, ISS Americas
Fri, 18 Aug 2023

#407: Meeting & Exceeding B2C Expectations In A B2B World With Chris Costello, Amazon Business
Wed, 16 Aug 2023

#406: State Of The (recruiting) Union With Sue Keith, Ceres Talent
Mon, 14 Aug 2023

#405: AI In The Contact Center With Mary Nelson, Chief Customer Officer, Aircall
Fri, 11 Aug 2023

#404: Conversational Marketing And The Customer Experience With Justin Keller, Drift
Wed, 09 Aug 2023

#403: Building A Culture Of Data With Aron Clymer, Data Clymer
Mon, 07 Aug 2023

#402: Agile Marketing Adoption And Growth With Melissa Reeve, Agile Marketing Alliance
Fri, 04 Aug 2023

#401: B2B Customer Experience At Scale, With Tommi Marsans, Verizon Business Group
Wed, 02 Aug 2023

#400: Scaling Professional Services While Maintaining CX And Customer Results, With Jamie Adams, Scorpion
Mon, 31 Jul 2023

#399: What Makes You Different Is What Makes You, With Dharma Pachner, Contrast & Co.
Fri, 28 Jul 2023

#398: AI And The Workforce, With Alice Fournier, CIO, ISS Americas
Wed, 26 Jul 2023

#397: Enterprise SEO With Adrien Menard, CEO Of Botify.com
Mon, 24 Jul 2023

#396: The Ongoing Relationship Between Businesses And Their Location, With Michael Steifvater, Arlington Economic Development
Fri, 21 Jul 2023

#395: Professional Services And The Customer Experience With Blake Godwin, Client Savvy
Wed, 19 Jul 2023

#394: Agile Marketing And Walled Gardens With Oli Marlow Thomas, Chief Innovation Officer, Smartly.io
Mon, 17 Jul 2023

#393: Agile Supply Chains, With Peter Pernot-Day, SHEIN
Fri, 14 Jul 2023

#392: Great CX In Regulated Industries, With Meghan Fishburn, AgencyQ
Wed, 12 Jul 2023

#391: AI And The Customer Experience At Scale, With Shelia Anderson, US CIO At Aflac
Mon, 10 Jul 2023

#390: Prioritizing What Customers Both Want And Need With Bobby Arbuthnot, Unisys
Fri, 07 Jul 2023

#389: Marketing, AI, And The Omnichannel Experience With Asim Zaheer, Glassbox
Wed, 05 Jul 2023

#388: AI And Decision Making, Prediction, And Workflow Automation, With Rik Chomko, CEO At InRule
Mon, 03 Jul 2023

#387: AI & Machine Learning In The Enterprise, With Scott Love, Lovelytics
Fri, 30 Jun 2023

#386: Intrapreneurship And Fostering Innovation From Within, With Shane Pahl
Wed, 28 Jun 2023

#385: Dispelling Myths About Funding Creative And UX: What You Think You're Getting Vs What You Really Need With Dan Knuckey And Jason Bowman From The Office Of Experience
Mon, 26 Jun 2023

#384: The Autonomous Enterprise And CX, Plus The Ethics Of Generative AI, With Tara DeZao, Pega
Fri, 23 Jun 2023

#383: Maximizing Events Data With JR Sherman, CEO Of RainFocus
Wed, 21 Jun 2023

#382: Building Customer Enagement With April Mullen, Braze
Mon, 19 Jun 2023

#381: Narrowing The Strategy And Execution Gap With Alex Castro, CEO Of 11:59
Fri, 16 Jun 2023

#380: Culture That Benefits Employees, Customers, And The Business With Steve Robinson, Former CMO At Chick-fil-A
Wed, 14 Jun 2023

#379: Creating A Truly Accessible Customer Experience With Yaddy Arroyo, Truist
Mon, 12 Jun 2023

#378: CX And Professional Services, Part 2 With Tammi Nagucki, Environmental Design Group
Fri, 09 Jun 2023

#377: Beyond Customer Loyalty: Building A Cult Brand, With Chris Kneeland, CEO Of Cult Collective
Wed, 07 Jun 2023

#376: Improving Customer Education For Better CX With Jack Foster, Workramp
Mon, 05 Jun 2023

#375: Creating Best-in-class Personalized Customer Experiences With Pini Yakuel, CEO At Optimove
Fri, 02 Jun 2023

#374: Customer Lifetime Value And Journey Orchestration With Matthew Egol, JourneySpark Consulting
Wed, 31 May 2023

#373: Maximizing Business Value With FinOps, Part 2, With Kalika Prasad Maheshwari, TEKsystems
Mon, 29 May 2023

#372: Maximizing Business Value With FinOps, Part 1, With Ani Lingutla, TEKsystems
Fri, 26 May 2023

#371: Sustainability As A Win-win For Customers And The Business With Brennan Spellacy, CEO, Patch
Wed, 24 May 2023

#370: ERP, Successful Operations And CX With Nick Foy, Silverdale Technology
Mon, 22 May 2023

#369: Marketing Hiring Myths With Sue Keith, Ceres Talent
Fri, 19 May 2023

#368: What Exactly Is Good CX? With Ginger Conlon, Genesys
Wed, 17 May 2023

#367: Professional Services And The Customer Experience Part 1, With Ryan Suydam, ClientSavvy
Mon, 15 May 2023

#366: Intrapreneurship And Global Growth With Alex Ghiculescu And Beau Grzanich, Workforce.com
Fri, 12 May 2023

#365: Building A Customer-centered Digital Consultancy With Chad Solomonson, RDA
Wed, 10 May 2023

#364: AI And Automation In The Financial Sector With Joe Robinson, Hummingbird
Mon, 08 May 2023

#363: Winning At In-Game Advertising With Jared Lansky, SVP Partnerships, MediaMath
Fri, 05 May 2023

#362: Meaningful Changes For Greater Customer Outcomes With Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead At IBM
Wed, 03 May 2023

#361: The Value Of A Well-Informed Customer With Alyssa Alsheimer, SVP Of Marketing And Engagement At Wellframe
Mon, 01 May 2023

#360: Search & Discovery To Drive Ecommerce Revenue With Piyush Patel, Algolia
Fri, 28 Apr 2023

#359: The Business Value Of A Great Employee Experience With Annette Franz, Founder & CEO Of CX Journey
Wed, 26 Apr 2023

#358: Showing Vs. Telling To Improve The Customer Experience With Ken Babcock, Tango
Mon, 24 Apr 2023

#357: Customer Engagement As Competitive Advantage With Glenn Weinstein, Chief Customer Officer, Twilio
Fri, 21 Apr 2023

#356: Empowering Great CX Within Your Brand, With Mark Slatin, EmpoweredCX
Wed, 19 Apr 2023

#355: Maximizing Your DXP Investments With Sue Rivero, RDA
Mon, 17 Apr 2023

#354: Agile Marketing And The Customer-centric Team With Robin Ross, Costco
Fri, 14 Apr 2023

#353: Intrapreneurship With Greg Kihlström And Co-Host Adam Chen, CMO At The Amenity Collective
Wed, 12 Apr 2023

#352: How DEI Transforms Organizations With Donald Thompson, The Diversity Movement
Mon, 10 Apr 2023

#350: It's Time For Digital Customer Service With Ragy Thomas, Founder & CEO At Sprinklr
Wed, 05 Apr 2023

#349: Madtech And First Party Data Strategies With Jonathan Moran, SAS
Mon, 03 Apr 2023

#348: Customer, Employee, And Business Experience With Adrian Swinscoe, Host Of The Punk CX Podcast
Fri, 31 Mar 2023

#347: How Human-centric Businesses Win The War For Talent With Paul Vian, Chief Revenue Officer At Apps Associates
Wed, 29 Mar 2023

#346: Winning In The Subscription Economy With Matthew Holman, Head Of Growth And Cofounder, Qpilot.cloud
Mon, 27 Mar 2023

#345: Optimizing The Buyer's Experience With Leah McTiernan, DocuSign
Fri, 24 Mar 2023

#344: Business Agility Tied To The Customer Experience With Kert Peterson, NextUp Solutions
Wed, 22 Mar 2023

#343: Agile Consumer Insights With Corey Lipman, Jumpspark
Mon, 20 Mar 2023

#342: User Experience As Employee Experience With Caroline Roche, VP And Senior Partner, IBM
Fri, 17 Mar 2023

#341: Improving CX With Remote Video Support, With Rama Sreenivasan, CEO Of Blitzz
Wed, 15 Mar 2023

#340: Empathy, AI, And The Customer Experience With Josh Feast, CEO Of Cogito
Mon, 13 Mar 2023

#339: Combining Technology And Creativity For Standout Customer Engagement With Mariam Asmar, Braze
Fri, 10 Mar 2023

#338: Scaling Infrastructure To Improve CX With Deepak Giridharagopal, CTO At Puppet By Perforce
Wed, 08 Mar 2023

#337: Mental Wellness And The Workplace With Josh Birk, Salesforce
Mon, 06 Mar 2023

#336: CX And Human Centered Automation With Charlie Newark-French, Hyperscience
Fri, 03 Mar 2023

#335: Retention Marketing And CX With Adam Robinson Of Retention.com
Wed, 01 Mar 2023

#334: B2C Expectations Of B2B Ecommerce, With Carlos Manalo And Stratton Cherouny Of The Office Of Experience
Mon, 27 Feb 2023

#333: The Power Of Sharing Stories Of Both Success And Failure, With Ben Albert, Balbert Marketing
Fri, 24 Feb 2023

#332: The Value Of The Candidate Experience With Sue Keith, Corporate Vice President At Ceres Talent
Wed, 22 Feb 2023

#331: Retail Media Networks And First Party Data Strategies With Mary Matyas, MediaMath
Mon, 20 Feb 2023

#330: Improving Processes To Get Better Marketing Results With Shafqat Islam, Chief Marketing Officer, Optimizely
Fri, 17 Feb 2023

#329: Maximizing Your Digital Experience Platform, With Jaina Baumgartner, RDA
Wed, 15 Feb 2023

#328: Composable Platforms And The Ecommerce Customer Experience With Filippo Conforti, Founder & CEO Of Commerce Layer
Mon, 13 Feb 2023

#327: Public Art And The Future Of Work With Angela Anderson Adams, Arlington Economic Development
Fri, 10 Feb 2023

#326: The Shared Goal Of Customer Centricity, With Amanda Ono, CHRO At Kroll
Wed, 08 Feb 2023

#325: Employee Experience In Tough Economic Times With Anne Jacoby, Spring Street Solutions
Mon, 06 Feb 2023

#324: Personalized Content Delivery And Customer Lifetime Value With John Thomas, Chief Strategy Officer, Relay Network
Fri, 03 Feb 2023

#323: Automation In The Workplace With Shawn Herring, CMO, AirSlate
Wed, 01 Feb 2023

#322: Life Beyond Third Party Cookies With Jascha Kaykas-Wolff, President At Lytics
Mon, 30 Jan 2023

#321: Successful Design Processes With Amrita Mathur, VP Of Marketing At Superside
Fri, 27 Jan 2023

#320: Using Prediction To Improve CX, With Andy Rossmeissl, Faraday
Wed, 25 Jan 2023

#319: CDPs And A First-Party Data Strategy With Jaina Baumgartner, RDA
Mon, 23 Jan 2023

#318: Personalizing The Customer Experience While Optimizing Data Privacy, With Lisa Routel, Verizon
Fri, 20 Jan 2023

#316: How People, Process, And Platforms Affect The Employee Experience, With Joe Berger, WWT
Mon, 16 Jan 2023

#315: Consumer Data Privacy And The Customer Experience With Fiona Campbell-Webster, Chief Privacy Officer At MediaMath
Fri, 13 Jan 2023

#314: Design Thinking And The Customer Experience With Laurence Gonzalez, Commercial Bank At JPMorgan Chase
Wed, 11 Jan 2023

#313: Aligning CX Strategy With Challenges, Opportunities, And Leadership With Karen Mangia, Salesforce
Mon, 09 Jan 2023

#312: Storytelling And Its Role In The Customer Relationship, With Mark Nardone, Chief Marketing Officer At PAN Communications
Fri, 06 Jan 2023

#311: B2B Ecommerce And The Customer Experience With Rupesh Agrawal, CEO Of Amla Commerce
Wed, 04 Jan 2023

#310: Growing And Scaling A Marketing Agency With Erik Huberman, CEO Of Hawke Media
Tue, 03 Jan 2023

#309: Agile Approaches To AI & ML With Luke Arrigoni, Arricor AI
Fri, 30 Dec 2022

#308: Combining Technology And Design Psychology To Drive Business Success With Thomas Watkins, 3Leaf
Tue, 27 Dec 2022

#304: Employee Wellbeing And Expectations With Julius Geis, MUA
Tue, 27 Dec 2022

#307: Direct Mail In A Digital Age With Dave Fink, Postie
Fri, 23 Dec 2022

#306: Defining Success With Sheevaun Moran, Energetic Solutions
Tue, 20 Dec 2022

#305: Starting And Growing A Business Without Outside Capital With Bryan Clayton Of GreenPal
Fri, 16 Dec 2022

#303: Scaling Startups With Paul Ruppert, Global Point View
Fri, 09 Dec 2022

#302: Authentic Personal Brands With Jen Dalton, BrandMirror
Tue, 06 Dec 2022

#301: Composable Customer Data Platforms With Florian Delval, ActionIQ
Fri, 02 Dec 2022

#300: Fostering Innovation Inside And Outside Your Company, With Kurt Schaubach, Federated Wireless
Tue, 29 Nov 2022

#299: Black Friday Special: Warehouse And Inventory Strategy And The Customer Experience With Tina Williams, Ware2Go, A UPS Company
Fri, 25 Nov 2022

#298: Harnessing The Power Of Data To Improve The Customer Experience With Kaz Ohta, CEO Of Treasure Data
Tue, 22 Nov 2022

#297: Analytics And Team Performance With Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals
Fri, 18 Nov 2022

#296: Customer Success For Brand Success With Scott Salkin Of Gainsight
Tue, 15 Nov 2022

#295: Engaging Virtual Meetings And Events With Sam Kolbert-Hyle, Brandlive
Fri, 11 Nov 2022

#294: Creating A Great Post-purchase Customer Experience With Irina Poddubnaia, Trackmage
Tue, 08 Nov 2022

#293: I Have My Customer Journey Map... Now What? With Carlos Manalo And Stratton Cherouny, Office Of Experience
Fri, 04 Nov 2022

#292: Exploring The Future Of Podcasting With Josh Nielsen, Founder & CEO Of Zencastr
Tue, 01 Nov 2022

#291: Leading Agile Brands In A State Of Continual Change, With Nancie McDonnell Ruder, Noetic Consultants
Fri, 28 Oct 2022

#289: 3D In Retail And Beyond, With Beck Besecker, CEO Of 3D Cloud By Marxent
Fri, 21 Oct 2022

#288: Evaluating Digital Partners With Scott Liewehr, CEO Of Digital Clarity Group
Tue, 18 Oct 2022

#287: CDPs And The Organization Of The Future With Heidi Bullock, CMO At Tealium
Fri, 14 Oct 2022

#286: Real Customer Engagement With Tangible Results, With Mark Smith, CSG
Tue, 11 Oct 2022

#285: CX Innovation Without Boundaries, With Justin Anovick, Optimizely
Fri, 07 Oct 2022

#284: Using Data To Increase Customer Engagement, With James Manderson, Braze
Tue, 04 Oct 2022

#283: Next Best Action Approaches For Marketing With Shoel Perelman, Pega
Fri, 30 Sep 2022

#282: Transforming Industries While Benefiting Customers With Demetrius Gray, Captain
Tue, 27 Sep 2022

#281: Improving The Retail Employee Experience With Melissa Wong, Zipline
Fri, 23 Sep 2022

#280: Leading Professional Services Firms To Success, With Sean Campbell, Cascade Insights
Tue, 20 Sep 2022

#279: Employee Engagement In A Hybrid World Of Work With Alexander Embiricos Of Remotion
Fri, 16 Sep 2022

#278: Executive Leadership Branding With Bonnie Habyan, X-Caliber Capital
Tue, 13 Sep 2022

#277: How Internal Change Agents Drive Successful Digital Transformation, With Adam Chen CMO Of The Amenity Collective
Fri, 09 Sep 2022

#276: Using AI To Improve The Customer Experience, With Deon Nicholas, CEO And Co-Founder Of Forethought
Tue, 06 Sep 2022

#275: Creating A Winning Product Roadmap To Improve A Company's Innovation Success Rate With Tony Ulwick
Fri, 02 Sep 2022

#274: Digital Transformation In The Enterprise, Part 2 With Kunal Patil, TEKsystems
Tue, 30 Aug 2022

#273: Digital Transformation In The Enterprise, Part 1 With Kunal Patil, TEKsystems
Fri, 26 Aug 2022

#272: Forever Unified: Customer And Employee Experience, With David Ostberg, Medallia
Tue, 23 Aug 2022

#271: Driving Change To Have More Successful CX Programs With Judy Bloch, Medallia
Fri, 19 Aug 2022

#270: Setting Expectations Early For Better Customer Experience With Craig Colby, OneStream Software
Tue, 16 Aug 2022

#269: When Customer Data Benefits Customers, Employees, And The Business, With Barry Padgett, CEO Of Amperity
Fri, 12 Aug 2022

#268: Building A Strong Remote Work Culture With Tim Brackney, COO, RGP
Tue, 09 Aug 2022

#267: Success With Influencer Marketing, With Magda Houalla, Aspire
Fri, 05 Aug 2022

#266: The Business Value Of Partner Programs With Bernie Kassar, Xactly
Tue, 02 Aug 2022

#265: Product Management & CX With Nichole Mace, VP Product Growth At Pendo
Fri, 29 Jul 2022

#264: The Power Of Customer Communities With Jake Randall Of Common Room
Tue, 26 Jul 2022

#263: Conversational AI With Bob Summers, Goodcall
Fri, 22 Jul 2022

#262: Sustainable Strategic Growth For The Enterprise Leader With Stuart Leo, Waymaker.io
Tue, 19 Jul 2022

#261: Intrinsically Motivated Teams With Patrick Touhey, Author Of Forever Teammates
Fri, 15 Jul 2022

#260: The Value Of A Strong Brand Strategy With Stephen Houraghan, Brand Master Academy
Tue, 12 Jul 2022

#259: Citizen Data Scientists, With Tim Kraska, Professor, MIT And Co-Founder At Einblick
Fri, 08 Jul 2022

#258: Healthy Organizational Cultures With Gary David, Bentley University
Tue, 05 Jul 2022

#257: Making Better Marketing Decisions With Brand Tracking, With Angeley Mullins, CMO, Latana
Fri, 01 Jul 2022

#256: Automation's Role In Customer-Centric Retail Operations With Doug LaBahn, CMO At Cin7
Tue, 28 Jun 2022

#255: Creating An Unbeatable B2B Brand With Drew Neisser, Renegade
Fri, 24 Jun 2022

#245: Hyper-personalized Customer Communications With Eric Frankel, AdGreetz
Tue, 21 Jun 2022

#253: The Future Of Nonprofits With Sindy Yeh And Steve Blair
Fri, 17 Jun 2022

#252: Automation In The Workforce With Aaron Kwittken, PRophet
Tue, 14 Jun 2022

#251: Creating A Consistently Great Customer Experience, With Wendy Pravda, Medallia
Fri, 10 Jun 2022

#250: The Future Of ESG With Chuck Amman, Semtech
Tue, 07 Jun 2022

#249: Differentiation In A Crowded Marketplace With Matthew Stibbe, CEO Articulate Marketing
Fri, 03 Jun 2022

#248: The Visionary / Manager Binary With Darby Vannier, Author Of The Indispensable Leader
Tue, 31 May 2022

#247: Advertisers And Data Privacy With Cameron Horton, Attribution
Fri, 27 May 2022

#246: The Power Of Decision Intelligence, Part 2, With Ramesh Vishwanathan Of TEKsystems
Tue, 24 May 2022

#245: Intentionality And Employer Branding With Roy Abdo, Digital Revamp
Fri, 20 May 2022

#244: Is Your Business Ready To Run Without You? With Jeff Finney, Author And Entrepreneur
Tue, 17 May 2022

#243: People, Processes & Platforms Working Well With Sonciary Perez, Co-Founder, Quala
Fri, 13 May 2022

#242: Scaling Your Business While Maintaining Great CX With Tyler "Sully" Sullivan Of Bombtech Golf
Tue, 10 May 2022

#241: Delivering Meaningful Customer And Business Value With Preethi Madhu, CEO, Greyamp Consulting
Fri, 06 May 2022

#240: Uniting People, Processes & Platforms Towards A Common Goal With Susan Rothwell, CRO At Vericast
Tue, 03 May 2022

#239: Career Agility With Erik Cabral, On Air Brands
Fri, 29 Apr 2022

#238: Success With Google Ads With Sean Marshall, Attribution
Tue, 26 Apr 2022

#237: The Power Of Decision Intelligence, Part 1, With Devang Pandya Of TEKsystems
Fri, 22 Apr 2022

#236: How People And Processes Relate To Technology With Sara Taheri, Prudential Financial
Tue, 19 Apr 2022

#235: Strengthening Your Business, Customers First With Paulette Chafe, Zendesk
Fri, 15 Apr 2022

#234: Building Places For The Future Of Work With Marian Marquez, Arlington Economic Development
Tue, 12 Apr 2022

#233: Voice Of The Customer And Product Roadmaps With Matt Young, User Voice
Fri, 08 Apr 2022

#232: Predictive Brand Intelligence With Grant McDougall, Co-Founder & CEO, BlueOcean
Tue, 05 Apr 2022

#231: Success Outside Your Comfort Zone With David Wood, Focus.ceo
Fri, 01 Apr 2022

#230: Experience Level Agreements With Weston Morris, Unisys
Tue, 29 Mar 2022

#229: Business Growth Through Customer Insights With Darshan Metha, IResearch.com
Fri, 25 Mar 2022

#228: Meaningful Two-Way Customer Relationships, With Matt Gillin, CEO Of Relay Network
Tue, 22 Mar 2022

#227: Telling The Story Of Innovation, With Jon Ebert, John Deere
Fri, 18 Mar 2022

#226: Winning Over CX Skeptics, With Sami Nuwar, Medallia
Tue, 15 Mar 2022

#225: Iterating Towards Genius With Mike Zeller, Author Of The Genius Within
Fri, 11 Mar 2022

#224: CX And The Great Resignation With Patty Soltis, Kinetic Edge Consultants
Tue, 08 Mar 2022

#223: People, Processes, Technology, & CX With Steven Petruk, CGS
Fri, 04 Mar 2022

#222: Affiliate Marketing Success With David Hiltner And Cameron Horton, Attribution
Tue, 01 Mar 2022

#221: Managing Technical Debt With Imran MacMillan, NTT DATA Services
Fri, 25 Feb 2022

#220: High Performance Teams, With John Estafanous, RallyBright
Tue, 22 Feb 2022

#219: Lean CX With Robert Dew, CapFeather Global
Fri, 18 Feb 2022

#218: Business, Customer, And Employee Experience With Leon Gilbert, Unisys
Tue, 15 Feb 2022

#217: Continuous Growth And Career Success With Gina Tokar, Panasonic
Fri, 11 Feb 2022

#216: Operationalizing Great Patient Experience With Lorie Dolo
Tue, 08 Feb 2022

#215: Growing And Marketing A Local Business With Chris Pistorius, KickStart Dental Marketing
Fri, 04 Feb 2022

#214: Agility In Measurement Systems With Desirree Madison-Biggs, Teresa Monroe
Tue, 01 Feb 2022

#213: Consumer Expectations In A Customer-centric World With Kiel Harkness, UPS Capital
Fri, 28 Jan 2022

#212: Optimizing The Healthcare Customer Experience With John Nash At Redpoint
Tue, 25 Jan 2022

#211 Demonstrating Marketing ROI With David Hiltner, Attribution
Fri, 21 Jan 2022

#210: The Value Of A Guide For Your Technology Strategy With Emil Pilacik, EMCO Technology
Tue, 18 Jan 2022

#209: Data And The Citizen Experience With Jerry Power, I3 Systems
Fri, 14 Jan 2022

#208: Improving The Digital Experience With Shift Left Testing With Eran Kinsbruner, Perforce
Tue, 11 Jan 2022

#207: Diversity In Leadership Teams With Eva Huston, Duck Creek Technologies
Fri, 07 Jan 2022

#206: Customer Journey Management As Change Management With Erin Zentz, AARP
Tue, 04 Jan 2022

#205: Multi-Touch Attribution & Data Science With Cameron Horton And David Hiltner Of Attribution
Fri, 31 Dec 2021

#204: Architecting A New Talent Experience With Leslie Deutsch, TEKsystems
Tue, 28 Dec 2021

#203: Architecting A New Talent Experience With Lauren Kolodrubetz, TEKsystems
Fri, 24 Dec 2021

#202: Architecting A New Talent Experience With Nina Kindrick, TEKsystems
Tue, 21 Dec 2021

#201: Leadership And The Customer Experience With Faisal Pandit, Panasonic
Fri, 17 Dec 2021

#200: Balancing Privacy With Meaningful Data With Anudit Vikram, MediaMath
Tue, 14 Dec 2021

#199: Agile Sales & Marketing With Anthony Coppedge, IBM
Fri, 10 Dec 2021

#198: Adapting To Growing Customer Expectations With Alex Atzberger, Optimizely
Tue, 07 Dec 2021

#197: Personalization In A Post-Cookie Era With Amber Armstrong, LivePerson
Fri, 03 Dec 2021

#196: The Importance Of Multi-Touch Attribution With David Hiltner, Attribution
Tue, 30 Nov 2021

#195: Search, Content Discovery & CX With Jason McClelland, Algolia
Fri, 26 Nov 2021

#194: The Relationship Between CX And EX With Tanya Thomas, Experian Health
Tue, 23 Nov 2021

#193: Special Episode: Reshaping The World Of Work With TEKsystems Featuring And Kris Mercer And Colby Love
Fri, 19 Nov 2021

#192: Special Episode: Reshaping The World Of Work With TEKsystems Featuring Natalie Lister And Paul Valenzuela
Tue, 16 Nov 2021

#191: The Exponential Enterprise With Rich Nanda, Monitor Deloitte
Fri, 12 Nov 2021

#190: The Retail Customer Experience With Erica James, Medallia
Tue, 09 Nov 2021

#189: The Value Of Embracing Setbacks With Mike Cirorrocco
Fri, 05 Nov 2021

#188: Special Episode: Reshaping The World Of Work With TEKsystems Featuring Dennis Temple And Tim Pomerleau
Tue, 02 Nov 2021

#187: Lean AI & Marketing With Lomit Patel, Together Labs
Fri, 29 Oct 2021

#186: Brand Experience And The Small Business With John D. Hanson, Accelerated Revenue
Tue, 26 Oct 2021

#185: Agile Software Evaluation With Phil Strazulla, SelectSoftware Reviews
Fri, 22 Oct 2021

#184: Recruiting Strategy During The Great Resignation With Jared Hummel, Parqa Marketing Agency
Tue, 19 Oct 2021

#183: Leading By Example: The Role Of Leaders In The Return To The Office
Fri, 15 Oct 2021

#182: Agile Customer Service With Daniel Rodriguez, Simplr
Tue, 12 Oct 2021

#181: What We've Learned (so Far) From The Pandemic
Fri, 08 Oct 2021

#180: Personal Branding And Business Success With Henry Kaminski, The Brand Doctor
Tue, 05 Oct 2021

#179: Meaningful Measurement Of Transformation Initiatives With Peter McCoy, Baton
Fri, 01 Oct 2021

178: Leadership And The Patient Experience With Tracy Courtney, UPMC
Tue, 28 Sep 2021

#177: Continuous Improvement And Optimization With Brian Browning, Kin And Carta
Fri, 24 Sep 2021

#176: Measuring The Patient Experience With Brian Carlson, Vanderbilt University Medical Center
Tue, 21 Sep 2021

#175: Remote Employee Onboarding With Dave Secunda, Workbright
Fri, 17 Sep 2021

#174: Meaningful Measurement Of Customer Experience With Dushyant Mitra, Medallia
Tue, 14 Sep 2021

#173: The Changing Role Of HR With Annissa Deshpande, Loglab
Fri, 10 Sep 2021

#172: Aligning Leadership, HR & DevOps With Duena Blomstron, People Before Tech
Tue, 07 Sep 2021

#171: Meaningful Collaboration In The Workplace With Michael Barata
Fri, 03 Sep 2021

#170: Positive Career Changes With Jeremy Cline
Tue, 31 Aug 2021

#169: Developing The Future Workforce Through Internship Programs With Steve Cooper, Exelaration
Fri, 27 Aug 2021

#168: Regenerative Businesses With Carol Sanford
Tue, 24 Aug 2021

#167: Return To Work, Part 4: Different Approaches To The Return To The Office
Fri, 20 Aug 2021

#166: Agile M&A With Chris Von Bogdandy, Slalom
Tue, 17 Aug 2021

#165: Return To Work, Part 3: Will The Next 12 Months Be Like The Last?
Fri, 13 Aug 2021

#164: Stories And The Customer Experience With Gabrielle Dolan
Tue, 10 Aug 2021

#163: Return To Work, Part 2: Doing "Return To The Office" Well
Fri, 06 Aug 2021

#162: Prioritizing Success With Marlo Higgins
Tue, 03 Aug 2021

#161: Return To Work, Part 1: Succeeding With A Hybrid Workforce
Fri, 30 Jul 2021

#160: CX, EX, And Digital Product Rollouts With Jonathon Hensley, EMERGE
Tue, 27 Jul 2021

#159: Meaningful Digital Transformation & CX With Howard Tiersky, FROM Digital Transformation Agency
Fri, 23 Jul 2021

#158: Transform Your Data With AI And ML, Featuring Brandon Carroll, TEKsystems
Tue, 20 Jul 2021

#157: Agile Decision Making With Diane Magers, Experience Catalysts
Fri, 16 Jul 2021

#156: Transform Your Data With AI And ML, Featuring Ramesh Vishwanathan, TEKsystems
Tue, 13 Jul 2021

#155: Leadership And Living Systems With Mark Morey
Fri, 09 Jul 2021

#154: Transform Your Data With AI And ML, Featuring Jay Mozo, TEKsystems
Tue, 06 Jul 2021

#153: Attracting & Retaining Employees In A Hybrid Work Environment
Fri, 02 Jul 2021

#152: Agile Customer Experience With Steve Pappas
Tue, 29 Jun 2021

#151: Office Planning For The Future Of Work With David Cornbrooks, Savills North America
Fri, 11 Jun 2021

#150: Meaningful Business Transformation With Andrew Deutsch, Fangled Technology
Thu, 10 Jun 2021

#149: Retaining Our Humanity In A Remote Work World With John Friedman
Tue, 08 Jun 2021

#148: AR, VR, And The Future Of Work With Cathy Hackl, Futures Intelligence Group
Fri, 04 Jun 2021

#147: Creating Repeat Customers With Shep Hyken
Thu, 03 Jun 2021

#146: Building A Customer-Centric Organization With Ilenia Vidili
Tue, 01 Jun 2021

#145: Return On Creativity: The Return To The Office With Susan Soroko, Arlington Economic Development
Fri, 28 May 2021

#144: Mergers, Acquisitions, And Company Culture With Klint Kendrick
Thu, 27 May 2021

#143: Startups And Company Culture With Nico Simko, Clair
Tue, 25 May 2021

#142: Return On Creativity: Educating The Future Workforce With Charlie Oliver, Tech 2025
Fri, 21 May 2021

#141: Let's Talk About Agile Marketing With Steve Moubray
Thu, 20 May 2021

#140: Agility In Entrepreneurship With Jeff Wald, WorkMarket
Tue, 18 May 2021

#139: Return On Creativity: Authentic Relationships And Tranformation With Michael Dumlao
Fri, 14 May 2021

#138: Staying True To Your Values In An Agile World With Susan Meier, Susan Meier Studios
Thu, 13 May 2021

Episode 137: Agile Teams And Branding With Megan Ingram, Ingram Digital Consulting
Tue, 11 May 2021

#136: Return On Creativity: Agile Career Growth With Laura Briggs
Fri, 07 May 2021

Episode 135: Growth Amidst Industry Disruption, With Paul Duning, Capitol Communicator
Thu, 06 May 2021

Episode 134: Keeping Your Brand Messaging Consistent With Chris Wallace, Innerview
Tue, 04 May 2021

Episode 133: Return On Creativity: Preparing The Future Workforce With Brittany Greer, Rosie Riveters
Fri, 30 Apr 2021

#132: Staying Agile With SEO With John Vuong, Local SEO Search
Thu, 29 Apr 2021

Episode 131: Improving The Patient Experience With Corey Gehrold, Insight Marketing Group
Tue, 27 Apr 2021

#130: Unified Digital Experiences At Scale, Part 3, With Ryan Horner, One North
Tue, 20 Apr 2021

#129: Unified Digital Experiences At Scale, Part 2, With Kalev Peekna, One North
Tue, 13 Apr 2021

#128: Unified Digital Experiences At Scale, Part 1, With Kalev Peekna, One North
Tue, 06 Apr 2021

Episode 127: Adaptivity & Resilience For A Post-Pandemic World With Ira Wolfe
Tue, 30 Mar 2021

Episode 126: Agility And The Gig Approach With Edie Goldberg
Tue, 23 Mar 2021

Episode 125: The Value Of Chutzpah With Mason Harris
Tue, 16 Mar 2021

Episode 124: Pivoting To Better Outcomes With Tony Guarnaccia
Tue, 09 Mar 2021

Episode 123: Being Intentional About Your Goals With Mark Victor Hansen
Tue, 02 Mar 2021

#122: The Unseen Power Of Invention With John Carter, TCGen
Tue, 23 Feb 2021

Episode 121: Agile Entrepreneurship W/ Domenic Rinaldi, Sun Acquisitions
Tue, 16 Feb 2021

#120: Iterating And Optimizing From Experiences With Jerry Abiog
Tue, 09 Feb 2021

Episode 119: Wellbeing And Agility With Lee Chambers, Essentialise Workplace Wellbeing
Tue, 02 Feb 2021

#118 Brand And The Center Of Experience
Thu, 31 Dec 2020

#117 Bold Leadership In Times Of Change
Tue, 29 Dec 2020

#116 Silos And Experience
Thu, 24 Dec 2020

#115 Version Next, Now Part 4, Episode 3: Security-Built Culture W/ Gerard Lendore, TEKsystems
Tue, 22 Dec 2020

#114 Calculating The Value Of CX
Thu, 17 Dec 2020

#113 Version Next, Now Part 4, Episode 2: Security-Built Culture W/ Kory Patrick, TEKsystems
Tue, 15 Dec 2020

#112 Creating A Center Of Experience
Thu, 10 Dec 2020

#111 Version Next, Now Part 4, Episode 1: Security-Built Culture W/ Mike Mulligan, TEKsystems
Tue, 08 Dec 2020

#110 Employees And Intrinsic Motivation
Thu, 03 Dec 2020

#109 Marketing Agencies And Agility W/ Tim Weinheimer, Hahn Public
Tue, 01 Dec 2020

#108 How To Be More Agile
Thu, 26 Nov 2020

#107 Great Employee Experience In A Distributed World W/ Amy Gannaway, VMware
Tue, 24 Nov 2020

#106 Personalization, Orchestration And CX
Thu, 19 Nov 2020

#104 Understanding The Voice Of The Customer
Thu, 12 Nov 2020

#103 Agility And The Personal Brand W/ Jennifer Sherman, The Influencer Collective
Tue, 10 Nov 2020

#102 The Experience Maturity Model
Thu, 05 Nov 2020

#101 Building A Sustainable, Agile Workforce With Roberta Matuson
Tue, 03 Nov 2020

#100 Data Science & AI With CX And EX
Thu, 29 Oct 2020

#99 Version Next, Now Part 3, Episode 1: Looking Up W/ Ricardo Madan, TEKsystems
Tue, 27 Oct 2020

#98 What Is Brand Experience?
Thu, 22 Oct 2020

#97 Version Next, Now Part 3, Episode 2: Looking Up W/ Jennifer Doyle, TEKsystems
Tue, 20 Oct 2020

#96 Preparing Your Organization For CX Optimization
Thu, 15 Oct 2020

#95 Version Next, Now Part 3, Episode 1: Looking Up W/ Leslie Deutsch, TEKsystems
Tue, 13 Oct 2020

#94 The Intersection Of CX And EX
Thu, 08 Oct 2020

#93 Agility In The Relationship With Ourselves With Laura DiBenedetto
Tue, 06 Oct 2020

#92 The Center Of Experience And The Power Of Combining CX And EX
Thu, 01 Oct 2020

#91 Keeping Government Agile With Dave Witkin At Packages Agile
Tue, 29 Sep 2020

#90 Agility In Entrpreneurship And Events With Mark Michelson, CX Talks
Tue, 22 Sep 2020

#89 Agility In Creating New Experiences With Craig Langlois, Berkshire Museum
Tue, 15 Sep 2020

#88 Maintaining Great Employee Experience In Difficult Times With Nancy Greatrix And Becky Lechner From Room And Board
Tue, 08 Sep 2020

#87 Startups, MVPs, And Staying Agile With Dan Moore, Vaporwaree
Tue, 01 Sep 2020

#85 Agility In Teams With Duena Blomstrom
Tue, 18 Aug 2020

#83 How To Be An Agile Business With David Wachs, Handwrytten
Tue, 04 Aug 2020

#82 The Freelance Economy: The Importance Of Benefits For Freelancers And Contractors
Tue, 28 Jul 2020

#81 The Freelance Economy: Vetting And Verifying 1099 Contractors With Kelly Painter, CareerGig
Tue, 21 Jul 2020

#80 Patient Experience And The Importance Of Training With Jennifer Thompson, Insight Marketing
Tue, 14 Jul 2020

#79 Acceleration Powered By Data, Part 3
Tue, 07 Jul 2020

#78 Acceleration Powered By Data, Part 2
Tue, 30 Jun 2020

#77 Acceleration Powered By Data, Part 1
Tue, 23 Jun 2020

#76 Next Best Action
Tue, 16 Jun 2020

#75 Focusing On Customer Experience With Augie Ray, Gartner
Tue, 09 Jun 2020

#74 The Relationship Between Customer Experience And Marketing With Jennifer Severns, AMA
Tue, 02 Jun 2020

#73 Employee Experience In A Fast-Growth Global Environment With Joy Sybesma, Dataiku
Tue, 26 May 2020

#72 Agile, CX, And Marketing With Aileen Cahil
Tue, 19 May 2020

#71 The Value Of A Holistic Digital Experience With Eric Stahl, Salesforce
Tue, 12 May 2020

#70 Being Intentional With Your Brand Experience With Antonia Hock, Ritz-Carlton Leadership Center
Tue, 05 May 2020

#69 Corporate Social Responsibility And Employee Experience
Tue, 28 Apr 2020

#68 Doing Employee Experience Well Throughout The Journey
Tue, 21 Apr 2020

#67 Mergers, Acquisitions, And The Employee Experience With Josh Olson, VMware
Tue, 14 Apr 2020

#66 Diversity, Inclusion, And The Employee Experience With Robert Ruelas, VMware
Tue, 07 Apr 2020

#65 Content And The Customer Experience, Part 3
Tue, 31 Mar 2020

#64 Content And The Customer Experience, Part 2
Tue, 24 Mar 2020

#63 Content And The Customer Experience, Part 1, With Steve Householder And Burk Buechler From TEKsystems
Tue, 17 Mar 2020

#62 Culture, Values And The Employee Experience With David Rodriguez, Marriott International
Tue, 10 Mar 2020

#61 Orchestration And Customer Experience With Tim Claytor, Kitewheel
Tue, 03 Mar 2020

#60 Technology & Customer Experience With Charlie Oliver, Tech 2025
Tue, 25 Feb 2020

#59 The Customer Journey And The Modern Restaurant Experience With Sherif Mityas, TGI Fridays
Tue, 18 Feb 2020

#58 Maintaining A Strong Company Culture Amidst Growth
Tue, 11 Feb 2020

#57 The Power Of Employer Brands With Frans Mahieu, Kimberly-Clark
Tue, 04 Feb 2020

#56 The Agile Consumer
Thu, 30 Jan 2020

#55 Cutting Through The Clutter
Tue, 28 Jan 2020

#54 Agile Brands And Society
Thu, 23 Jan 2020

#52 Telling Relatable Stories With Your Brand
Tue, 14 Jan 2020

#51 Telling Authentic Stories With Your Brand
Tue, 07 Jan 2020

#50 Telling Educational Stories With Your Brand
Tue, 31 Dec 2019

#49 Listen To Your Customers, Don't Talk At Them
Tue, 24 Dec 2019

#48 Customer Experience Trumps Channels And Mediums
Tue, 17 Dec 2019

#47 Adaptivity And Collaboration In Your Company Culture
Tue, 10 Dec 2019

#46 Special Episode: The Power Of Identity With Kory Patrick Of TEKsystems
Thu, 05 Dec 2019

#45 Evolutionary Versus Revolutionary Processes
Tue, 03 Dec 2019

#44 Change Is The Only Constant
Tue, 26 Nov 2019

#43 Brands And Future Generations
Tue, 19 Nov 2019

#41 Key Principles Of An Agile Brand
Tue, 05 Nov 2019

#40 An Agile Brand Case Study: Netflix
Tue, 29 Oct 2019

#39 Agile Brand Value 4
Tue, 22 Oct 2019

#38 Agile Brand Value 3
Tue, 15 Oct 2019

#37 Agile Brand Value 2
Tue, 08 Oct 2019

#36 Agile Brand Value 1
Tue, 01 Oct 2019

#35 Brands And Agile Marketing
Tue, 24 Sep 2019

#34 Special Episode: From Monolith To Microservice
Wed, 18 Sep 2019

#33 Brands And The Modern Customer Experience
Tue, 17 Sep 2019

#32 Brands And Exponential Technologies
Tue, 10 Sep 2019

#31 Brands And Market Disruption
Tue, 03 Sep 2019

#30 Brand As Experience
Tue, 27 Aug 2019

#29 Social Transformation And Brands
Tue, 20 Aug 2019

#28 Letting Go In Order To Have Deeper Customer Relationships
Tue, 06 Aug 2019

#27 Staying Nimble By Always Listening
Tue, 30 Jul 2019

#26 Using Data To Drive Deeper Insights
Tue, 23 Jul 2019

#25 Telling Genuine Stories With Your Brand
Tue, 16 Jul 2019

#24 Open Dialogue With Customers
Tue, 09 Jul 2019

#23 The Duality Of The Agile Brand
Tue, 02 Jul 2019

#22 Constants And The Agile Brand
Tue, 25 Jun 2019

#21 Special Episode: Data Untangled With Jennifer Kling And Ram Palaniappan Of TEKsystems
Thu, 20 Jun 2019

#20 What Is An Agile Brand?
Tue, 18 Jun 2019

#19 Agile Marketing
Tue, 11 Jun 2019

#18 What Is Agile?
Tue, 04 Jun 2019

#17 Brand As Relationship
Tue, 28 May 2019

#16 Brand As Experience
Tue, 21 May 2019

#15 Brand As Idea
Tue, 14 May 2019

#14 Brand As Object
Tue, 07 May 2019

#13 Cars And Branding
Tue, 30 Apr 2019

#12 Branding And Relevance
Tue, 23 Apr 2019

#11 Special Episode: The Digital Revolution With Burk Buechler Of TEKsystems
Wed, 17 Apr 2019

#10 Branding And Focus
Tue, 16 Apr 2019

#9 Branding And Substance
Tue, 09 Apr 2019

#8 Attracting The Right Customers With Your Brand
Tue, 02 Apr 2019

#7 Branding And Expectation-Setting For Customers
Tue, 26 Mar 2019

#6 Brands And Value Creation For The Organization
Tue, 19 Mar 2019

#5 Branding For Differentiation And Competitive Advantage
Tue, 12 Mar 2019

#4 Your Brand Is Continually Evolving
Tue, 05 Mar 2019

#3 Your Brand Is A Relationship
Tue, 26 Feb 2019

#2 Your Brand Is More Than A Logo
Tue, 19 Feb 2019

#1 Your Brand Is A Vocabulary
Tue, 12 Feb 2019