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Neal Topf and Paul Catherall discuss all things CX related in an informal setting. A fireside chat without the fires!

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92 episodes!!! Showing the 50 most recent episodes.

Season 3: Episode 2, Built To Win, With Annette Franz

Published 03/07/2022

Download directly at https://anchor.fm/s/86039950/podcast/play/48641286/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-2-6%2F579f4b05-ccb1-764b-23b1-c56a5ca105b1.mp3

Season 3 : Episode 1 - ”Punk XL” With Adrian Swinscoe

Published 01/11/2022

Download directly at https://anchor.fm/s/86039950/podcast/play/48204191/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459664-44100-2-7a0867c98059ed37.mp3

Spotlight On The Business Of CX With Amanda Malach

Published 12/22/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204186/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459670-44100-2-7662872ebb0c42bb.mp3

Spotlight On The Business Of CX With David Koning And Robert Bamberger From Baird

Published 12/13/2021

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Spotlight On The Business Of CX - Featuring Jessica Noble

Published 11/25/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204258/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459759-48000-2-a70520b155ad9451.mp3

Season 2 : Episode 35 - ”Customer Experience Of The Rich And Famous” With Dr. Phil Klaus

Published 10/26/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204236/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459677-48000-2-2d0de25d6b8898d4.mp3

Season 2 : Episode 34 - ”It Depends Trap” With Jessica Noble

Published 10/18/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204200/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459678-48000-2-9abbcbde3efddf51.mp3

Season 2 : Episode 33 - ”Seeing Through The CX Smoke” With David Wales

Published 10/12/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204223/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459710-48000-2-6c2c0ccca408886f.mp3

Spotlight On The Business Of CX Episode 2 : Featuring David Koning And Robert Bamberger

Published 10/08/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204250/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459743-48000-2-77b87497bc235329.mp3

Season 2 : Episode 32 - ”Customer Experience 3: The Author Of Authors” With Naeem Arif

Published 10/04/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204214/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459682-48000-2-8b41fd5481a83492.mp3

Season 2 : Episode 31 - ”CX Poetry” With Adrian Swinscoe

Published 09/27/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204264/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459764-48000-2-761d77bd29d5418d.mp3

”Emerging Horizons” With Lt. Col. Waldo Waldman

Published 09/24/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204167/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459653-48000-2-df4288a501842cd8.mp3

Season 2 : Episode 30 - ”We‘re Doing CX Wrong, And How To Get It Right” With Nicholas Zeisler

Published 09/20/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204215/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459714-48000-2-c5817b64f626d246.mp3

Spotlight On The Business Of CX Episode 1 : Featuring David Koning And Robert Bamberger

Published 09/14/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204199/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459679-48000-2-b909101365f2f6b4.mp3

Season 2 : Episode 29 - ”CX Turds On The Table” With Rishad Tobaccowala

Published 09/13/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204206/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459665-48000-2-2a711d91ce7517bc.mp3

Season 2 : Episode 28 - ”CX Fandom” With James Dodkins

Published 09/06/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204216/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459712-48000-2-bf5b988850cde89b.mp3

Season 2 : Episode 27 - "Why Diversify Your CX Strategy" With Mandisa Makubalo

Published 08/30/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204254/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459731-48000-2-5643b0b33ed71063.mp3

Season 2 : Episode 26 - "CX Stakeholder Buy-in" With Katie Stabler

Published 08/23/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204202/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459662-48000-2-ed261adc6d63f391.mp3

Season 2 : Episode 25 - "The Past, Present, Future Of CX Part 2" With Megan Burns

Published 07/26/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204189/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459671-48000-2-69784c16199aaea9.mp3

Season 2 : Episode 24 - "Why Do Bonuses For NPS Scores Seem Wise?" With Jim Tincher

Published 07/19/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204203/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459672-48000-2-393db49b4dc34623.mp3

Season 2 : Episode 21 - CX Quality Management With Marc Karschies

Published 07/12/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204207/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459687-44100-2-fdcdf99d0d350c67.mp3

CX World Games With Professor Dr. Phil Klaus

Published 07/12/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204184/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459666-44100-2-9db69c924d9951eb.mp3

CX Games With Adrian Swinscoe

Published 07/06/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204188/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459661-44100-2-68a611d0dc2c1b96.mp3

Season 2 : Episode 20 - Agile CX Implementation With Olga Potaptseva

Published 07/05/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204213/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459681-32000-2-21c08c89d035c190.mp3

Season 2 : Episode 22 - "So Long For Now" With Steve Sedlak

Published 07/01/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204190/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459676-32000-2-52cede9c679c3d7b.mp3

Season 2 Episode 19 - "Are You LISTENING To The Whole Picture?" With Nick Lygo-Baker

Published 06/29/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204212/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459686-32000-2-89a4d109ce9f08c3.mp3

CX Games With Mandisa Makubalo

Published 06/22/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204278/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459751-48000-2-8ed3cee5607bd951.mp3

Season 2 : Episode 18 - "Experiences Don't Matter, Memories Do" With Gustavo Imhof

Published 06/22/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204204/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459683-32000-2-4825326b723d9ba5.mp3

CX Games With Annika Björck

Published 06/16/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204170/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459660-44100-2-f929962d92de5f5a.mp3

Season 2 : Episode 16.9 - CX Goalkeeper - Enablers, Irritants, And Value With Gregorio Uglioni

Published 06/14/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204240/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459724-32000-2-b7065911a7a0ce84.mp3

CX Games With Justin Robbins

Published 06/08/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204244/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459684-44100-2-0981fc1a55fb77f1.mp3

Season 2 : Episode 14 - Leading The Customer Experience With Brad Cleveland (PART 2)

Published 06/07/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204245/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459729-32000-2-6788ec8a52693914.mp3

Season 2 Episode 15 - "Experience The Experience!" With Bob Azman

Published 06/01/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204208/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459685-32000-2-94693bf0373523d3.mp3

CX Games With Sharon Boyd And James Dodkins

Published 06/01/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204176/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459667-44100-2-dc0b69534e0ac07f.mp3

CX Games With Jessica Noble

Published 05/28/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204218/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459720-32000-2-70e30131e052b94a.mp3

LinkedIn Live Event To Support AMA Ignite Conference With Megan Burns

Published 05/26/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204171/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459652-44100-2-bd7fe9b3422221cd.mp3

Season 2 : Episode 14 - Leading The Customer Experience With Brad Cleveland

Published 05/25/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204260/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459757-32000-2-bd15897abc379b92.mp3

Season 2 : Episode 13 -4 Tools For Successful Employee Engagement With Francesca Tempestini

Published 05/24/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204230/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459711-32000-2-837f98d14f6cdb3c.mp3

CX World Games With Christopher Brooks

Published 05/23/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204172/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459657-44100-2-0926add1cb31e44f.mp3

Season 2 : Episode 12 - Platforms, Communities And Customer Experience With Anna Noakes Schulze

Published 05/14/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204227/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459704-32000-2-22296928eafcb44b.mp3

LinkedIn Live Event To Support AMA Ignite Conference With Jim Tincher

Published 05/13/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204251/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459780-44100-2-238ed22d42e749fc.mp3

Season 2 : Episode 11 - Psychological Safety In CX With Sheri Kendall

Published 05/07/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204239/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459732-32000-2-3b0e3e8c3656ae83.mp3

LinkedIn Live Event To Support AMA Ignite Conference With Rishad Tobaccowala

Published 05/06/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204252/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459777-44100-2-25780791efbc9387.mp3

Season 2 : Episode 10 - "Customer Experience Guarantees - Jeff Toister, Author Of The Guaranteed Customer Experience"

Published 04/09/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204222/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459692-32000-2-365ecb4e3b9b4402.mp3

Season 2 : Episode 9 - "Unlocking Creativity Through CX Play" With Sirte Pihlaja

Published 03/25/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204198/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459675-32000-2-858b48fb5e6eb02b.mp3

Season 2 : Episode 8 - "It's Like This...Stop NPS, Stop KPIs" With Nicholas Zeisler

Published 03/19/2021

Download directly at https://anchor.fm/s/86039950/podcast/play/48204241/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2022-1-25%2F250459737-48000-2-8b1fcbdc3ec5e26c.mp3

Season 2 : Episode 7 - "Customer Rage" With John Goodman

Published 03/12/2021

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Season 2 : Episode 6 - "Mapping Experiences For CX" With Jim Kilbach

Published 03/05/2021

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Season 2 : Episode 5 - "“CX Disruption; The Disruption Mindset” With Charlene Li

Published 02/26/2021

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Season 2 : Episode 4 - "Jenny Has Another Question" With Jenny Dempsey

Published 02/15/2021

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