EP461: How to Listen Past Assumptions and Build Real Understanding with Kathy Ziola
Ever try to open up to someone, only to get advice, interruptions, or a story about their own life instead of real support? In this episode, Kathy Ziola shares how empathy, compassionate communication, and active listening can completely transform the way we connect with others at home, at work, and in our closest relationships. Laura Jane and Kathy explore how to slow down, stay curious, and truly understand what someone is feeling before trying to fix the problem. Listen in to learn simple communication shifts that help people feel seen, heard, and valued.
Key takeaways to listen for
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Why most people want understanding before advice or solutions
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The importance of checking whether you truly have the capacity to listen
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How empathy helps people feel emotionally safe and supported
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Listening for emotions and unmet needs instead of just facts
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Main difference between empathy and problem-solving during difficult conversations
Resources mentioned in this episode
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Nonviolent Communication by Marshall B. Rosenberg PhD | Paperback and eTextbook
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The 7 Habits of Highly Effective People by Stephen R. Covey | Paperback and Hardcover
About Kathy Ziola
Kathy Ziola is a certified Nonviolent Communication (NVC) trainer, author, counselor, and communication coach with more than 35 years of experience in personal growth, relationship dynamics, and healing work. As the founder of CommunicationWorks, she helps individuals, couples, and organizations cultivate authentic communication, emotional awareness, empathy, and compassionate connection. Kathy holds a master's degree in counseling with an emphasis in Marriage and Family Therapy and earned certification through the Center for Nonviolent Communication. She is also the author of Live Compassion, a daily guide for integrating compassionate communication into everyday life. Through workshops, coaching, retreats, and trainings, Kathy empowers people to navigate conflict, deepen relationships, and live more authentically with presence and compassion.
Connect with Kathy
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Website: Communication Works
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LinkedIn: Kathy Ziola
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Instagram: @communication_works
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YouTube: Kathy Ziola
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Phone: (970) 216-8597
Connect with Us
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For more information, visit https://LauraJaneLayton.com
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