Mastering Empathy in Business An Interview with Michele HansenIn this episode of Present Influence host John Ball interviews Michele Hansen author of Deploy Empathy Michele discusses her journey from the technical side of business to understanding and mastering empathy The episode covers how empathy can be a learned skill crucial for business success even in technical fields like software development Michele shares her insights on applying empathy in product management marketing and sales emphasizing the importance of understanding people s contexts The conversation explores the unexpected benefits of empathy in building trust and deepening relationships as well as Michele s experiences and strategies for successful podcasting Listeners are encouraged to consider how they can apply empathy in their own professional and personal lives 00 00 Introduction The Importance of Empathy in Business00 17 Meet Michelle Hansen From Technical Background to Empathy Advocate02 57 The Journey to Entrepreneurship and Writing a Book06 01 Understanding Empathy Michelle s Insights08 40 Applying Empathy in Business and Beyond18 29 The Role of Podcasting in Promoting Empathy26 56 Practical Tips for Developing Empathy40 57 Conclusion Embracing Empathy in Professional LifeClick here to visit this podcast episode
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