Revolutionizing Customer Success With Agency’s Elias Torres

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Today on No Priors Sarah sits down with Elias Torres CEO and founder of Agency an AI agent for customer success teams Elias shares his journey from growing up in Nicaragua to founding several companies leading engineering at HubSpot and selling Drift for 1B He also discusses his work consulting with OpenAI in 2022 which deepened his understanding of the business opportunity LLMs presented and inspired him to start Agency In this episode Elias offers a unique perspective on the future of AI and customer success explaining how current software has fallen short and his vision for a new generation where customers have direct relationships spend less time on tasks and have software working invisibly on their behalf They also discuss the evolving landscape of hiring as teams shrink and Elias reveals his ambitious plan to reach 1B in revenue with fewer than 100 employees Sign up for new podcasts every week Email feedback to show no-priors com Follow us on Twitter NoPriorsPod Saranormous EladGil EliasT Show notes 0 00 Introduction 0 34 Elias journey to entrepreneurship 2 36 Growing HubSpot to IPO and founding Drift 6 19 Consulting with OpenAI learning about LLMs and diving into AI 9 35 Founding Agency to focus on customer success and AI-driven solutions 11 40 What will a customer experience look like in 5 years 15 48 Company building in an era of AI as a 5th time founder 18 32 Reducing headcount while raising the bar on hiring 20 35 Key challenges in building Agency and crafting a standout product 23 06 Addressing software flaws and transitioning to an era of intuitive self-operating solutions 26 27 Timeline for the next-gen software revolution the power of building from first principles

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