Transforming Customer Service Through Company Agents, With Sierra’s Bret Taylor

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Bret Taylor Cofounder of Sierra Chairman of the board at OpenAI and former co-CEO of Salesforce and CTO of Facebook joins Sarah and Elad in this week s episode of No Priors Bret discusses building company-branded AI agents with unique personalities goals and guardrails at Sierra and their potential to revolutionize customer engagement while cutting costs The conversation explores the next sectors for enterprise AI adoption building resilient AI products and the parallels between today s AI market and the evolution of the cloud industry Bret also shares his unique insights on future business models and upcoming technology shifts Sign up for new podcasts every week Email feedback to show no-priors com Follow us on Twitter NoPriorsPod Saranormous EladGil Btaylor Show Notes 0 00 Intro 0 42 Defining agentic systems and types of agents 3 55 Customer-facing company agents 5 43 Sierra AI 8 11 Transforming customer service and reducing costs 9 57 Challenges in implementing LLMs for company agents 14 45 Drawing parallels between AI and the cloud market s evolution 17 50 Future of the AI landscape 19 15 Building durable AI products 24 39 Outcome-based business models and tangible ROI in AI solutions 29 22 Next wave of AI sectors for enterprise adoption 31 15 Customizing goals and guardrails with customers 35 55 Creating distinct personalities for Sierra s agents 41 05 Bret s insights on upcoming technology and hardware shifts 46 50 How AI software could enhance human agency